Resume

Employment History

Dell Technologies - (Remote) Senior Technician- June 2022 – Current
Technical support for Client Support Group where I support clients at small and medium side businesses and government organizations. I assist clients with towers, laptops, printers, and tablets.

• Troubleshoot technical issues and assist clients with initial troubleshooting proceedures.
• Submit work orders for parts and labor and schedule with client best date for service
• Track and monitor status of work orders and provide updates to clients and managers
• Educated clients on products and services provided

Kinetic Electrical Services - Owner - March 2019 – December 2021
As an entrepreneur, I started my business from the ground up focusing on customer values. I grew my client base through B2B & B2C networking and by building a reputation for exceptional customer satisfaction. Acquired over 200 new customers in less than 2-years.

• Built and managed a portfolio of 100+ products and services
• Prospected new customers through referrals from existing clients and online marketing
• Maintained tracking of project budgeting, sales costs, labor, and supplies
• Educated clients on products and services provided
• Built and maintained the companies WordPress site, Google MyBusiness page, Yelp page, and Google Analytics & Ads

Paul Richard Electric - Operations Manager - April 2018 - March 2019
Helped double the company's annual sales revenue from $400,000 to $900,000+ by implementing a new sales strategy while improving the overall sales process. Trained/coached a team of ten people on the best practices to operate a customer-focused business.

• Established the routine of daily scrums, weekly reviews, and monthly retrospectives
• Created documentation that monitored and reported on team health, velocity, and overall project progress
• Transitioned company to a new CRM that streamlined the project estimation and billing process
• Created and held technical training classes for all of the field technicians
• Helped maintain the company's digital presence online and performed minor website updates and maintenance

Union Pacific Railroad - Conductor / Engineer - March 2013 - March 2018
Responsible for serving customers by providing the safe, on-time, and on-plan movement of the customer’s freight. As a conductor, I was responsible for the train, the cargo, and the crew. As a locomotive engineer, I was responsible for the safe operation of the locomotive.

• Coached, trained, and mentored new employees on creating safe working practices
• Facilitated daily scrum meetings and made sure everyone understood the day's risks, goals, and objectives
• Worked collaboratively with cross-functional teams to ensure the prompt delivery of freight to customers
• Reported any operational impediments that adversely affected the delivery schedule
• Maintained a 100% accuracy score for proper documentation and project reporting

Trio Electric – Journeyman Electrician - April 2012 – March 2013
Led a team across the state of Texas working on fast-paced projects renovating lease centers for a Fortune 11 company. Worked with the client’s representative and my senior project manager in developing a strategy to ensure all projects were completed on time and on budget.

• Was responsible for the efficiency and reliability of all installations
• Led a team of eight technicians for multiple installations
• Maintained tracking of project labor, materials, and timeline
• Worked with inspection authorities ensuring all installations were up to code
• Trained four junior employees that were placed under my direct supervision

Trade Star - Journeyman Electrician - August 2011- April 2012
Staffing agency which provided me with the opportunity to work for multiple companies needing additional manpower. I honed my communication and listening skills by paying attention to my clients' needs giving them a better understanding of my skill set and making my assignment within projects painless.

Universal Home Experts -Journeyman Electrician - April 2011 – August 2011
Service technician trained in customer service, estimation, and quality assurance/quality control (QA/QC). I worked in a client-facing role where I would meet the clients, determine wants and/or needs, and present a solution. Educated clients on products and services offered and was encourages to upsale projects.

Vise Electrical Service – Journeyman Electrician - May 2006- February 2011
Family owned small business. Ensured that projects were completed within the approved scope, schedule, and budget. Helped train junior employees on the basics of the electrical trade. Worked in a supervisory role and helped lead a team of six during multiple projects.

Volunteer Work

Lake Bonanza Property Owners Association, Inc - Board of Directors - October 2020 - Current
Board of director member. Assists the non-profit with business decisions, facilitate meetings, and research government standards for standard operating procedures. Initiated an open community forum to foster transparent communication with property owners throughout the neighborhood. Amenity manager for six parks located within the neighborhood.